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user_5b0fd4
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Expressive Exchange

Contributor

 • 

149 Messages

Saturday, February 11th, 2023 7:45 PM

Closed

Are you paying $122.00 a month for internet?

i have something called gigabit extra  and its $122.00 a month. Comcast says they have no deals now so I have to call back in a month.

Question

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Updated 

2 years ago

1.9K

2

0

Accepted Solution

user_bca037

Visitor

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3 Messages

2 years ago

I have the same plan, internet only, I'm paying $85 before taxes and fees. Xfinity charges whatever they want to whomever they feel like it. I called to cancle my service since my contact is up and they tried to "keep me as a customer" by offering their lowest price and internet speed for $66. Then had the nerve to say that was less then other companies. Which was hilarious considering that they offer new customers the same speed for $45. Needless to say, my service is set to end on the 19th. You're better off finding a new company then waiting around for Xfinity to offer you a better deal. 

0

CCTimothyA

Problem Solver

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785 Messages

2 years ago

@user_5b0fd4 Thank you for reaching out and bringing this to our attention.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

5

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user_5b0fd4

Contributor

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149 Messages

@XfinityTimothyA​ 

I have been through this before. There is no "Peer to peer chat" icon. About a week ago someone else said he could not find the peer to peer icon. I don't know if he ever got an answer.

2 years ago

0

XfinityAmira

Official Employee

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4.1K Messages

@user_5b0fd4, I see you were able to successfully send us a private Direct Message, thank you! We did receive it and look forward to further assisting you there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

belarm

Visitor

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26 Messages

Care to share the answer here, or is this entire forum just designed to get people into DMs so your problems aren't publicly known?

2 years ago

0

CCAaron1

Problem Solver

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954 Messages

Hello @belarm. Thanks for taking the time to reach out. I am sorry nothing was posted back from a customer or agent on a resolution. I can assist you with any bill issues you may be having, along with anything else you may need assistance with. Please send me a direct message with your first and last name, along with your full address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

2 years ago

0

CCAaron1

Problem Solver

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954 Messages

I am sad to hear you are having issues talking to an agent over the phone. I would follow the phone tree to the department you need, so you get to talk to an agent that can help you. I am not a tech, so I am not sure the reason why they restart your modem, but I am sure there is a good reason for our awesome techs to do it. Are you currenlty having any issues that we may assist you with today? 

I no longer work for Comcast.

2 years ago

0

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