Visitor
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1 Message
Apt listed as “business”
Hello, I am moving to another unit in my building and trying to transfer service, but it is showing my new apartment as a business. It is obviously not a business, just a different unit. Please help me transfer service to my new apartment, thank you!
CCDevin
Problem Solver
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735 Messages
4 years ago
@user_f39108
Hello! Thank you for reaching out so we can help ensure you have a smooth transfer of service to your new home. First, congratulations on your move to a new apartment! I never enjoy the process of moving but is a huge event and very exciting! We can help you to have this switched over and make sure your account is all set up. We are very grateful that you are moving and continuing to make us your provider.
More than likely, the previous tenants had a business account which causes this address to be marked as a business address. Let’s look into making that adjustment to a residential home instead. Can you send me a direct message so we can go over the address and some information securely, please?
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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