Appointments- customer service

The Xfinity customer service is [Edited: “Profanity”] horrible. Called and scheduled an appointment two weeks out and no one showed up. Called Xfinity to ask why no one showed up and the rep was a complete [Edited: “Profanity”] and would not help me at all. His solution was to drive to the local office and figure it out. I have already done that and they couldn’t help that’s why I scheduled two weeks go for a tech to come out. Recommend to NEVER use this [Edited: “Profanity”] terrible company.