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user_zpk4aj
1st Topic

Visitor

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2 Messages

Tuesday, June 24th, 2025 5:38 PM

Appointment

A technician did not show up for appointment scheduled between 10- 12 today. When I try to call- system tells me they cannot connect me with an agent until restart is completed. They have been trying to restart it for several days- and that is why they were sending out technician. Need to talk with someone as soon as possible. 

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Updated 

2 days ago

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XfinityPeterH

Official Employee

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2K Messages

2 days ago

 

user_zpk4aj Thank you for sharing your experience with us. I would be reaching out if I were in your shoes too. Our team is here for you. Please send us your full name and complete address via our Direct Messages:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_zpk4aj

Visitor

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2 Messages

I can’t find direct message.

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2 days ago

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XfinityPeterH

Official Employee

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2K Messages

 

user_zpk4aj It's in the shape of a talking bubble or box with lines in it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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