Hey @user_4w2tww, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service issues you experiencing. I would be more than happy to offer my assistance looking into this further for you.
A quick and easy way to troubleshoot any issues is through our Xfinity App and the integrated Xfinity Assistant. You would just need to follow some troubleshooting steps and if the issue can't be resolved, a technician may be recommended. You can find more information by visiting our 'How to schedule and manage your Xfinity appointment' support page for more information. If you need any assistance, please let us know.
@user_zjhpcd We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
2K Messages
3 months ago
Hey @user_4w2tww, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service issues you experiencing. I would be more than happy to offer my assistance looking into this further for you.
A quick and easy way to troubleshoot any issues is through our Xfinity App and the integrated Xfinity Assistant. You would just need to follow some troubleshooting steps and if the issue can't be resolved, a technician may be recommended. You can find more information by visiting our 'How to schedule and manage your Xfinity appointment' support page for more information. If you need any assistance, please let us know.
0
0
user_zjhpcd
Visitor
•
2 Messages
20 days ago
An agent was chatting, said I needed a tech to come to my house. We got disconnected.
1
0