@user_zv0s2a Thank you for reaching out on the Xfinity Community Forums. The xfinity app can help you locate your technican information and timeframe. We are also able to assist you. If you would like assistance with your appointment please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@user_zv0s2a Thank you for reaching out on the Xfinity Community Forums. The xfinity app can help you locate your technican information and timeframe. We are also able to assist you. If you would like assistance with your appointment please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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