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user_be6slk
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Wednesday, July 1st, 2026 12:18 PM

Appointment to Bury Cable

I need to edit the information regarding burying a cable at my address.  I do have an irrigation system and would like to schedule the appointment to be home when the cable is buried.  I have been unable to edit the information throughout Xfinity Assistant or to contact a live person.

Thanks you for any assistance.

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Updated 

2 hours ago

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XfinityPeterH

Official Employee

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2.9K Messages

2 hours ago

 

user_be6slk Thank you for reaching out and letting us know. We are here and happy to help you with updating your information. Please send us your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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