Applying the Affordable Connectivity Program benefit to my account.

@XfinityEsteban​ Like I already said, I have tried this multiple times in the past week and only get errors.

My information between ACP and Xfinity is the exact same, except that ACP changed the “Unit” in my address to a “#.”

Could this small difference be the reason I’m getting errors? There is no way to edit my address in the Xfinity ACP application page. 

[Edited: "Language"] I'm dealing with the same situation and the same answers as you and they just keep going in circles. I'm ready to flip out. Broken foot so I can't even get to an Xfinity store to talk to a live person.

I am very sorry to hear about your foot issue @user_s6lty3. You can reach out directly to the internet essentials team that handles the ACP program at the 1-855-846-8376 number. You can also go to the http://www.internetessentials.com/ site as well. 

@Again​ when I applied for the ACP, I typed my address exactly as it appeared in Xfinity. But instead of “Unit,” the ACP applocation seemed to automatically changed it to “#.”

Other than that, the addresses are identical. Is a minor difference like that really enough to be denied?

Hello @user_a01019. Appreciate you reaching out! We do have a dedicated team that handles the ACP processing/setup. 1-855-846-8376 is the direct phone number, they are amazing. I am sure this will be able to be sorted out quickly. Since this is a government based program, this team is specifically trained on the procedures and specifics needed to establish that program. Thank you! 

@user_a01019​

@Again​ when I applied for the ACP, I typed my address exactly as it appeared in Xfinity. But instead of “Unit,” the ACP applocation seemed to automatically changed it to “#.”

Other than that, the addresses are identical. Is a minor difference like that really enough to be denied?

I don't know if that would be the difference, but it might be.  Does your name match between the two?  Like Robert and Bob are two separate names, or if you're a Jr. and that was left off.  It really does make a difference if you just deviate one little thing.

@steffig1 

you must apply using the https://www.affordableconnectivity.gov/ , then  Check your eligibility at xfinity.com/acp. If you're eligible, complete your enrollment at xfinity.com/acpenroll.

@steffig1    go to  www. getinternet .  gov 

@user_ba5bbc​ 

https://www.fcc.gov/acp is the correct place to go or the URL that @XfinityOrlandoM gave.

I just dealt with a giant mess that I am sure is commonplace as I am finding information all over the internet. I reenrolled back in August got kicked off in October . This program is supposed to last yearly. SO I reenrolled yesterday - ALL DAY only to have a Xfinity CSR on the phone give me some BS about they signed me up- that was 45 minutes wasted on THAT phone call. I went on the website only to find out - I was NOT enrolled on the Xfinity website. It took me 5 minutes to do it myself. After spending ALL DAY doing all that work I will NEVER call them on the phone again for help. Also - I will be checking monthly as after everything that has happened, I don't believe Xfinity wants to participate in this program. Once I was verified that I QUALIFY for ACP program there is NO REASON why I de-enrolled . 

Hello @user_7uug41! Thanks for taking the time to reach out to our team on our Forums. We appreciate you being a customer with us and my team is here to help.

To confirm, did you receive a confirmation email stating the following; "Thank you for enrolling in the Affordable Connectivity Program (ACP) through Xfinity. You will soon see a credit of up to $30 ($75 if you are in a Tribal Land) applied to your monthly Xfinity bill. Here's what you need to know:"? 

@user_gpdh9u​ 

Did they give a reason why they failed to process your enrollment?  Usually it means there's a problem with the information given between Comcast and the National Verifier.  Between the two the information must match exactly or the benefit will not be applied.

Hello, @user_gpdh9u. Thanks for reaching our team on our Forums page regarding your billing concerns. Once you receive confirmation of your enrollment, you could see the ACP credit on the very next bill. However, depending on when you enroll, the credit may not appear until the second bill after enrollment. We can certainly take a look and see if there are any notes advising of the status of the ACP Program. Please send a DM with your full name and full service address to further assist. We also have a specialized team that handles the ACP inquiries and you can reach them by calling 1-855-846-8376 or check online HERE.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hi, @user_2c01vx! Thanks for taking the time to contact XFINITY for help with adding the ACP program to your service. We are glad to hear that you were approved for this great benefit. We can help. Once approved, you will want to complete your enrollment at this link. Please let us know if you have any additional questions or concerns. 

@XfinityGabriel​ Link is 404 Not Found.

@user_ih2  Find the complete instructions to add the benefit to your account here https://www.xfinity.com/support/articles/emergency-broadband-benefit-enroll. 

@XfinityBenny​ 

Making the link live: https://www.xfinity.com/support/articles/emergency-broadband-benefit-enroll

@user_4ddz5j​ 

I been dealing with the same thing. I just filed a complaint with the fcc. [Edited: "Solicitation"]

The information you gave to the National Verifier must match exactly the information that Comcast has on file for you.  Otherwise the benefit won't be applied.

Hey @user_a113em thank you so much for using our Forums to contact our team. We are happy to work with you to take advantage of the discount. Have you tried to visit xfinity.com/acpenroll to sign in and enroll?