2 Messages
Apple Watch sent to the wrong address.
My wife and I ordered an Apple Watch. They said it will ship in 1-2 days. After 3-4 days my wife decided to call and check on the status… apparently, Xfinity sent our Apple Watch to our old address that we have not lived at for over a year. When my wife called Xfinity, 1st they basically said sorry, and that she would have to purchase another watch. Of course this isn’t right and she spoke up about it. Then they suggested that we purchase another watch, and then file a claim to see if we can get credit for the 1st watch we purchased. I didn’t like that either, so I called. When I called, they said that we would have to file a claim through fedex. Why do I have to file a claim? This is unacceptable… Somehow my bill comes to the right address every month, and it’s never late… but we purchase a watch, Xfinity sends it to the wrong address, and instead of righting the wrong, we feel like they are giving us the run around.
XfinityRaf
Official Employee
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448 Messages
1 month ago
Good afternoon @user_9uyjzu. Filing a claim with FedEx is the correct process for this situation. Our mobile equipment shipments require a signature when delivered so it is best to file that claim as soon as you can. Once you do that, please let us know what they say would be the next steps for you.
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