Visitor
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1 Message
Apple watch cellular activation issues
I recently bought 2 watches. When I got home I paired them to the phones just fine ,but when I tried to set up cellular I received "Uh-oh! Something went wrong. We ran into a problem during the activation process and your information was not saved. Please restart activation by following the steps below. If this problem persists, contact customer support." I have talked to support multiple times and done the basic troubleshooting numerous times. Decided to read other forums and found I needed to contact Xfinity Executive Resolutions Team to actually fix this problem.
XfinityJanelle
Official Employee
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1.9K Messages
2 days ago
Hey @user_ahkhxk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Apple watch activation. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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