Skip to main content

    Support

    Offers

U
user_rfqy4z
1st Topic

Visitor

 • 

2 Messages

Sunday, June 22nd, 2025 12:07 AM

Apple TV app

I can’t activate Apple TV app through X1. Peacock and Netflix activated fine.

Question

 • 

Updated 

13 hours ago

12

1

0

XfinityMarshante

Official Employee

 • 

163 Messages

1 day ago

Hello @user_rfqy4z, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having issues activating your Apple TV through the X1. When you try activating the Apple TV is it giving you an error message? Have you tried unplugging the box for 20 seconds, then plugging it back in and trying? 

2

0

user_rfqy4z

Visitor

 • 

2 Messages

There is no box. It is the Xfinity stream app. I'm going to activate-apple-tv-plus and when processing it says "there was an error. Please try later"

Like

Reply

13 hours ago

0

XfinityPeterH

Official Employee

 • 

2K Messages

 

user_rfqy4z
    1. Launch the Apple TV+ app.
    2. You can Explore Apple TV+ or Sign In to the Apple TV+ app.
      • If you already have an account, select Sign in and press OK on your remote to enter the app. Sign in using your Apple ID and password.
      • If you don’t yet have an account with Apple TV+, select Explore Apple TV+ and press OK on your remote.
    3. An Activation Code and a QR Code will display. You can either:
      • Choose to use a browser on your PC or mobile device and enter the activation code at activate.apple.com to link your device, or
      • Capture the QR code using your mobile phone camera or QR code reader to access Apple’s sign-in or sign-up flow.
        The Two Ways to Create Apple ID page is displayed with the option to visit the website or scan a QR code.
    4. Follow the on-screen prompts to set up your billing details to complete your subscription.
      The AppleTV page is displayed with the prompt to sign in with your Apple ID.
      The Create Apple ID page is displayed.
      The Add Payment Method page is displayed.
      The Apple ID Created page is displayed.
      The Signed In page is displayed with a message that you've successfully signed in.

    To manage your subscription, go to tv.apple.com/settings.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 hours ago

0

forum icon

New to the Community?

Start Here