sherry_d's profile

Visitor

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2 Messages

Thursday, January 16th, 2025 3:35 PM

Apartment Unit- Business to Residential Internet

I recently inquired about setting up internet service at my apartment, and I was offered a business plan because my address comes up as business unit in the xfinity system (drawback to living in a cool midcentury mixed use building with retail underneath me I guess). However, I am looking for a personal plan that fits my residential needs rather than a business-oriented one. I was told I’d need a utility bill with my name on it as a last resort to set it up, but because of the age of the building and difficulty with splitting up utilities, the property management includes utilities in the rent for all the residential units. I can prove it’s a residence with my lease, or through USPS. It’s my legal residence on all my employer documents, insurance, etc. I’m not a business owner and my lease is only a year at the moment, so the business plan just isn’t for me, and I’m having trouble finding other providers. It’s feeling like I’m really out of options here.

Can anyone provide guidance on how I can set up a residential service, or help me get it switched? I’d appreciate any assistance or information you can offer to help me get the right plan for my apartment.

Expert

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110.4K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.1K Messages

4 months ago

Thanks so much for taking the time to reach out to Xfinity Support @sherry_d!  We are so glad to hear from you and want to help in any way that we can to get things taken care of for you.  No worries!  You have reached out to the right team to get things squared away.  Please feel free to shoot ys a private message with your details so that we can get started. 

 

 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

(edited)

Visitor

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1 Message

I need an answer to this question as well

Official Employee

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2.4K Messages

Our team can help, user_yzcwr6. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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