Apartment Fire

My apartment was burned down on Oct. 7. Because of this, my xfinity equipment was completely damaged. I don't have a new unit to move into yet, but I am wondering how to cancel my service for my previous unit and get new equipment.

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XfinityJorge

Official Employee

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2.5K Messages

7 hours ago

user_uqss7r Hello! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are sorry to hear about the circumstance you are contact us over, our team hopes that you are and your loved ones are safe. We are here to help you out to make sure you are on the right path to close the account and get a ticket in for the damaged equipment. We got your back and will do everything in power to make this an easy process for you. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

0

Customer Service

user_uqss7r

Apartment Fire

XfinityJorge

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