isgtj0's profile

Regular Visitor

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3 Messages

Tue, Apr 13, 2021 9:15 PM

Another Unlimited Data request

Haven't had much success reaching anyone via chat who can add unlimited data since it seems you can't do it online.  Can someone here do it?

Responses

Official Employee

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243 Messages

25 d ago

Hello and Happy Tuesday, ! I hope you’re having a great start to the week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, sorry to hear about your recent chat experience however, our team can definitely help with adding Unlimited Data to your account going forward! Thanks so much also for your continued interest! 

 

To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

I am an Official Comcast Employee.
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Official Employee

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196 Messages

25 d ago

Thank you so much for reaching out to us directly, so we can get you the Unlimited Data plan added to your account. We appreciate you, and take care! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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