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user_707vi9
1st Topic

4 Messages

Wednesday, July 17th, 2024 1:34 AM

Closed

Another comcast [Edit: Inflammatory].

I was forced to update my promotion plan in order to restore my service. So, I ended up chatting with Sam who offered me two options, one of which came with a new iPad. That's all Sam said, 800 mbps, some TV thing I'll never use and an ipad, all for 5 dollars less a month than I had been paying. So, I took that, excited for the perks. 

I was informed AFTER I had already completed all of the verifications and committed to the plan that I didn't qualify for the iPad and as a result of not being able to give me the bundle, my price was actually going to be 5 dollars higher than before.

This is straight down the line, according to hoyle [Edit: Inflammatory] and it is not only unethical, it is illegal. Conducting complex business transactions though chat is abhorrent and has resulted in promises being made to me that we're not kept. I will be escalating this as high as is necessary until I've found satisfaction. I want what I was promised when I agreed to the plan. 

Question

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Updated 

10 months ago

 • Edited

77

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XfinityAntoine

Official Employee

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1.4K Messages

10 months ago

Thank you so much for reaching out, user_707vi9! I'm so sorry that you were put in this situation. I'll definitely do everything I can to help. Was this an Xfinity Mobile promotion?

 

3

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user_707vi9

4 Messages

No, my service was not working and I went to the chat to talk to someone to figure out why. I was told my plan was expired and I needed a new one. I was sent the offers but not links to read the fine print. I asked three times to talk to someone over the phone and was denied. I have screenshots of the conversation. I was offered 800 mbps, some TV thing and an ipad, bundled for 112 dollars a month. After I followed the links to accept the offer I was told not only was I not getting an ipad (I was offered a phone instead which I neither want or need) buy that my price was now 122 dollars. This was AFTER I had accepted the offer based on the terms I was presented.

10 months ago

0

XfinityVianney

Official Employee

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2.2K Messages

 

 

 

Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration and inconvenience you’ve encountered.

I want to assure you that this is not how we conduct business at Xfinity. We strive to provide clear and accurate information and uphold our commitments to our customers. I’m truly sorry for the confusion.

Regarding the iPad promotion, I haven't seen any such offers available recently, which may have caused this mix-up. While I am unable to add the promotion to your plan, I am committed to addressing the actions of the agent involved and resolving any billing concerns you may have.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

 

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10 months ago

0

user_707vi9

4 Messages

Alright, I've done that. I've submitted a chat to that channel with a summary of my issue.

10 months ago

0

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