an issue

first off, i want to speak to a real person when i call. second off, the xfinity prepaid app is terrible, it be showing me a white screen. im trying to activate my 45$ dollar deal 

@user_6bj4bv I completely understand wanting to speak to someone when you call in, to get to an agent in the right department answering the automated questions is helpful to ensure you'll be routed to the correct team. 

I did want to confirm that your working with a real Xfinity employee here over Xfinity Forums, and would like to help with the service activation. To ensure I'm on the same page we have residential internet and Xfinity NOW prepaid service: https://www.xfinity.com/now/internet. 

- Is the equipment you're attempting to activate residential service or prepaid Xfinity NOW internet? 

prepaid, and whenever i try to call the ai asks if i want to speak to an xfinity assistant (THE OTHER AI) and if i say no it hangs up. the xfinity prepaid app does not work it shows a white screen, how am i supposed to feel comfortable with my daughter sitting at home with no wifi incase something happens?

Thanks for that information! We have limited support for the Prepaid accounts on this platform. You would need to reach out to the Xfinity Assistant on our website for assistance. Here is a link to the assistant, https://www.xfinity.com/chat/.