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user_p63s64
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Regular Visitor

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4 Messages

Monday, November 25th, 2024

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amazon music

I am trying to launch the amazon music app on my xfinity box. I receive a code and and activate it on Amazon and receive a success message from Amazon. But on my TV the page stays frozen on the screen with the code. Rebooting has not solved the issue. I would like to be able to listen to music through my TV.

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Updated 

9 months ago

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XfinityGabriel

Official Employee

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2.6K Messages

9 months ago

 

user_p63s64, Hi! Thanks for reaching out. I understand the importance of being able to listen to the Amazon Music app as a fan of music myself. I am so sorry to learn about this experience. You've come to the right place. We are a team of experts who specialize in resolving app concerns on the XFINITY box over social media. We are happy to help. Do you have more than one set-top box by chance to see if the issue persists? Would you mind also providing the model number of your box to ensure it is compatible?

 

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user_rj2rmm

10 Messages

Same problem here... Xumo Streambox

9 months ago

0

XfinityShawn

Official Employee

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1.8K Messages

user_rj2rmm Are you receiving an error code or message when trying to open the app? 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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user_rj2rmm

10 Messages

No. It simply remains on the login code screen with the QR code.

9 months ago

0

XfinityAirelle

Official Employee

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2.8K Messages

 

user_rj2rmm

I'm sorry to hear you're experiencing this issue with the Amazon Music app on your Xfinity box. Let's work together to get this resolved so you can enjoy your music through your TV.

 

Can you try clearing the apps Cache to see if that helps. Heres the steps: 

    • Navigate to the Amazon Music app on your Xfinity box.
    • Access the app's settings and look for an option to clear the cache.
    • After clearing the cache, restart the app and attempt the activation process again.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_rj2rmm

10 Messages

It did not work...........

9 months ago

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user_9gl076

1 Message

9 months ago

Same exact problem here.  Amazon claims it is Xfinity's problem.

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