2 Messages
Amazon gift card
I didn’t receive the Amazon $200 gift card as part of the new plan. I searched the incentive tracker. No record found. It had been two month since activation. Can’t use Direct Messaging.
2 Messages
I didn’t receive the Amazon $200 gift card as part of the new plan. I searched the incentive tracker. No record found. It had been two month since activation. Can’t use Direct Messaging.
XfinityAirelle
Official Employee
•
2.5K Messages
2 months ago
I definitely understand how frustrating this must be, especially since it’s been two months, and you’re not seeing any record of your Amazon gift card. Let’s get this sorted out for you.
First, just to confirm—when you signed up for the new plan, did you receive an email or confirmation about the promotional gift card? Sometimes, eligibility is tied to specific requirements, like keeping the service active for a certain period. If you haven’t already, I’d also recommend double-checking your spam/junk folder for any emails regarding the promotion.
We wuld also recommend contacting our our Incentives Team directly. You can call 1-800-526-3268. If it’s not showing up via the incentive tracker, they should be able to track it down for you. Let me know if you run into any issues—I want to make sure you get what was promised!
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marcinrogowski
1 Message
2 months ago
I have the same issue with internet installed in December 2024. The incentives team said they cannot find any record linked to my account number.
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