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user_s99b3s
1st Topic

3 Messages

Thursday, January 2nd, 2025 6:37 PM

Amazon gift card

I upgraded my internet just before Christmas and took advantage of the $200 giftcard. I havent seen anything since then regarding the card.  

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4 months ago

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XfinityAmira

Official Employee

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4.1K Messages

4 months ago

Hello @user_s99b3s, Thanks for taking the time to reach out on our Forum. We appreciate you being a customer with us and upgrading your internet. I definitely know the importance of ensuring you're getting everything that came with the promotion. My team is here to help! To confirm, where and how did you sign up for the new promotion (online, phone agent, chat agent, etc)? 

 

We look forward to assisting you!

 

 

 

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user_s99b3s

3 Messages

@XfinityAmira​ online from my phone.  

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4 months ago

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XfinityJeniece

Official Employee

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3K Messages

Typically, gift cards take about 4-6 weeks to be delivered. I would recommend checking out our incentive tracker for more details when they are available at, https://www.xfinityincentivetracker.com/track. 

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4 months ago

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user_s99b3s

3 Messages

Unfortunately it says no record.  

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4 months ago

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XfinityAdrienne

Official Employee

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1.2K Messages

Hmm, that is certainly strange @user_s99b3s. I would recommend reaching out to the team via the link above by submission or calling. They will be able to track down the gift card, and share any details on the ETA of receiving the card. Please let us know if you have any other questions/concerns, we are happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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