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aelannani
1st Topic

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1 Message

Thursday, May 22nd, 2025 9:19 PM

Amazon gift card incentive

I was told through the app that the $200 amazon gift card incentive for new customers will be available today. I checked then finish incentives page and it appears blank. Please rectify this issue before it becomes a concern to paying customers. Falsely advertising incentives is illegal.

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Updated 

9 days ago

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1

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XfinityThomasA

Official Employee

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2.5K Messages

23 days ago

 

aelannani- Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


- XfinityThomasA

 

4

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user_muixqx

Visitor

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3 Messages

Hi Thomas, I am having the same issue, and it will not allow me to send a direct message! Can we get some help here?

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9 days ago

0

XfinityAirelle

Official Employee

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2.7K Messages

@user_muixqx Hi there! In order to send a direct message you must be signed in. Are you using a mobile device or are you using a laptop/desktop computer? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

user_muixqx

Visitor

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3 Messages

i am on a desktop and signed in!

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9 days ago

0

XfinityAirelle

Official Employee

 • 

2.7K Messages

 

user_muixqx Got it! You should see an icon in the top right next to the bell that looks like this:
 
Do you see that? 

 

If not, try this link and send your message to "Xfinity support": https://forums.xfinity.com/direct-messaging

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

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