Visitor
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3 Messages
Amazon gift card hoax
I signed up through a concierge service that said Xfinity was offering a $200 Amazon gift card if you signed up for the larger package which was only $10 more a month. They said it would take 4 to 6 weeks to arrive. I found this forum in read that it takes 3 months so I waited. I signed up back in April. I reached out to the concierge service to confirm that the incentive was on my account and they told me it's all handled through Xfinity. I see no record anywhere on any of my Xfinity accounts of the incentive and the tracking website shows the same. I feel like I got scammed. I wouldn't have chosen the bigger package without that incentive. I'm locked into the plan for 2 years. They stand to make an extra $240 that they wouldn't have if I wasn't offered the gift card. So I'm hoping Xfinity does the right thing and follows through with their promise.
It's also interesting when I tag the word scam, everything I just typed is lost and I have to refresh the page.
XfinityDemitrius
Official Employee
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2.2K Messages
2 months ago
Hey @user_pl8f3p, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to leave your feedback and experience. I look forward to seeing how we can best assist you this evening. I notice from your post that you stated you enrolled in the Xfinity services through a "concierge service". Is this an official Xfinity authorized reseller or communication platform or this service outside our Xfinity ecosystem and a third party that helped enroll you in services?
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user_mu3l5f
Visitor
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1 Message
1 month ago
I added my phone and was promised two, 4 months later , they told me it’s policy one card per person. so they lied to me telling me I would get another
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