Visitor
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1 Message
Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account
I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then asking what I need help with. I'm hoping someone has an idea of how to get the code to work on the account - I would love to apply it to my book list! :D
Thank you
user_n8smea
Visitor
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10 Messages
3 hours ago
Many people are having this problem. It seems like the codes are bad. Here is a thread with lots of people who have posted regarding this. I recommend that you post there as well so that Xfinity can more easily see how many people are having this problem:
https://forums.xfinity.com/conversations/customer-service/amazon-bookshelf-link-also-not-working-for-me/6a21aada9c2bb2117e24cf1f
Thanks!
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XfinityFrank
Official Employee
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2.3K Messages
3 hours ago
Hi there, @user_7ate9. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble. It appears many users are experiencing this problem. We have no official information on it just yet. For the time being, I would recommend trying it again later and keeping an eye on the forums here for any updates. Thanks!
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user_1jn2jj
Visitor
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2 Messages
3 hours ago
I am having this same issue.
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user_qhkkqh
Visitor
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2 Messages
2 hours ago
The issue is not with the promo codes themselves — customers do receive the $10 credit. The real problem is that, at least in my experience, the credit often does not properly apply during checkout. Out of the three times this promotion has been offered, it has only worked correctly once for me.
Another major issue is accessibility. The credit does not appear directly in the Amazon app or even through a normal web browser login. The only place it can be accessed is through the Xfinity/Amazon “bookshelf” page. Which that can only be accessed through the Xfinity link, directly on the reward page. This is not user-friendly at all. Amazon customer service even acknowledged that this is not a typical promotion setup.
I spent over two hours with Amazon customer service trying to resolve this issue, which ended up being a complete waste of my Saturday. What is most frustrating is that this appears to be an ongoing, known problem, yet the promotion continues to be offered without meaningful improvements or customer support solutions.
Xfinity should be compensating customers for the inconvenience, especially if they intend to continue offering a promotion they know consistently creates problems. At minimum, customers who spend significant time attempting to resolve these issues should receive some form of account credit or acknowledgment.
It also raises concerns about customer care when a company repeatedly offers a reward system that many customers struggle to use successfully. Since Xfinity and Amazon clearly have some type of partnership or contractual agreement related to this promotion, one would expect both companies to work together to fix these issues quickly and efficiently.
Additionally, the system needs to be far more user-friendly. The promotional credit should appear everywhere a customer accesses their Amazon account — including the app and standard web browser login — not hidden inside a difficult-to-find Xfinity/Amazon bookshelf page. Customers should also be able to easily search for terms like “Xfinity bookshelf” and immediately find the correct page. Which would also allow customer service do their thing efficiently. If account verification is necessary, Amazon could have an Xfinity log in at that point.
What should not continue happening is the repeated offering of a promotion that is known to malfunction for a large number of customers. That is not treating customers with respect, especially when customers are left spending hours searching for solutions only to discover the issue is already known and seemingly ignored.
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