Visitor

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2 Messages

Thursday, June 4th, 2026 4:42 PM

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Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the invitation." I tried logging out and back into Amazon before putting in the code, but it still forces me to log in every time I try to redeem the code, and then it gives me that error each time, I tried like 4-5 times. I cannot figure out any other way to attempt to use this code. Please advise, thank you.

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Visitor

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1 Message

9 days ago

I am having this issue as well. Have tried periodically in the app and browser with the same result "There was an error accepting the invitation.“

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Visitor

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2 Messages

9 days ago

I am having the same issue.

Visitor

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1 Message

9 days ago

Hello, I am having the same issue and have tried clearing my cookies and cache. I am still unable to redeem the code 

Official Employee

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4K Messages

Hey there, @user_3uosk1, thanks for confirming those details! We would be happy to help you with troubleshooting that offer. What browser are you currently using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

9 days ago

I am having the same issue trying to redeem the Books Behind Reward Winning Movies Bookshelf.  Inititally I was having the issue of getting the error after entering the code.  But now when I entered it it went to the Books Behind Broadway's Brilliance Bookshelf even though the link was for Books Behind Reward Winning Movies Bookshelf.  This can't be right, right?

Visitor

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1 Message

7 days ago

I also have the same issue. The link that Xfinity provided: https://www.amazon.com/ab/shelf/a491c282-203f-47dc-9630-3c2d45b11762/applyCode takes me to the page on Amazon.com saying "Redeem a Bookshelf Voucher paid for by Comcast Cable" and when I put my code in and log into my Amazon account it says "There was an error accepting the invitation." I tried multiple browsers, including in incognito mode.

Official Employee

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2.3K Messages

 

user_7wxc4p  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Administrator

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5.1K Messages

6 days ago

Closing thread as it has the correct answer listed. Thanks @user_mw7dz3 and @user_n8smea!

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