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rwheeler5
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Conversationalist

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30 Messages

Monday, May 2nd, 2022 5:46 PM

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All services up, down, up, down

All of my services having been going up and down for the past week and a half. What is going on here?  Can i get some assistance please?

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1 year ago

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XfinityEthan

Official Employee

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1.3K Messages

1 year ago

@rwheeler5. Thanks for reaching back out. There is currently work in the area to resolve some issues with an estimate of around 4:15 pm end time. I will follow up then and I recommend a technician come out as well to address separate issues. 

(edited)

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rwheeler5

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30 Messages

1 year ago

Thank you Ethan !  Always appreciate your help. 

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XfinityEthan

Official Employee

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1.3K Messages

Hi! Looks like the issue is ongoing at this time and I will keep an eye on it. Thanks for your patience. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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rwheeler5

Regular Visitor

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30 Messages

Since this has been going on for the past week and a half how do i get this inconvenience taken care of?

1 year ago

0

XfinityEthan

Official Employee

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1.3K Messages

Our local teams are working on it and the goal is always to get a permanent fix. Sometimes repairs can take a while if it is complex. I still recommend a technician visit after this current interruption is over to make sure all issues are taken care of on your premise. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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rwheeler5

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30 Messages

Okay. Will this be billable ?

1 year ago

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XfinityEthan

Official Employee

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1.3K Messages

We are happy to adjust your bill for the issues recently and whatever happens going forward. Once it is resolved we can make that happen. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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rwheeler5

Regular Visitor

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30 Messages

1 year ago

Okay. Thank you. Appreciate it Ethan. 

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XfinityRobertA

Official Employee

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454 Messages

@rwheeler5. It appears as though the service interruption has been resolved. Can you tell me if you are still experiencing issues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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rwheeler5

Regular Visitor

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30 Messages

 No issues at this time. Thanks Ethan (Robert). 

(edited)

1 year ago

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XfinityAshley

Official Employee

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732 Messages

That is good to hear. If you need any assistance please feel free to reach out as we are here to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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