Visitor
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3 Messages
alarm certificate hard coded to previous account holders name
hello,
alarm certificate shows with previous owners name. I am the new owner and primary account holder. With the wrong name my insurance company will not accept it.
I need this certificate updated to reflect my name. I need an official employee to send me a private message help me manually override or refresh the backend name mapping to show my name on the certificate.
EG
Expert
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122.6K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.7K Messages
1 hour ago
Hi there! We understand you need the certificate to reflect your name so your insurance company can accept it. We can help look into why it’s still showing the previous account holder.
Does your name appear correctly on your current Xfinity bill, and was this certificate newly downloaded after the account was placed in your name? That will help us narrow down whether the issue is limited to the certificate. Please keep names and account details private.
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