1 Message
Agents Never Keep Their Words and Taking Notes with Agent IDs is Useless
I just switched from ADT to Xfinity, and it has been the most frustrating experience I've had in quite a while.
I called on 7/3, 7/12, 7/15, 7/19, 7/26 and finally today on 8/1.
Every time I called, I took notes, and captured the agents name, and ID.
Every time all of that note taking has been absolutely USELESS.
The most recent encounter is the most what broke my trust of Xfinity to the point that I'm seriously considering saying [Edited: Language], and telling them to come get their stuff and ending everything including security, internet, AND wireless.
These are my notes from my call on 7/26:
Agent: Joe
Id # [Edited: "Personal Information"]
$256.34
He will process his max of $50 everyday until total credit of @256.34 is reached (Tuesday).
Verify at the Comcast email
Remailing balance S363.64
He will take us off Auto Pay until all is ok
Go ahead and pay the 107.03 so it doesn't show in next month's bill
NONE of the above happened!
I'm over it!
EG
Expert
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110.2K Messages
9 months ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.5K Messages
9 months ago
Hi there! Our awesome digital care team would be happy to assist you with your billling concerns. We understand how frustrating it can be when you feel like you are not getting the help that you need. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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