Visitor
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1 Message
Agents bad customer service
The agent name Crystal was very rude to me. I called to see what I can do to split a payment and she started telling that it was my faulty for having past due and that accumulated fees I ask to speak to someone else and first she said she can’t transfer me to anyone. I asked for a manager and she has me on hold for almost 30 min already. She keeps saying to keep on hold I know it’s on purpose.
XfinityCliff
Official Employee
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696 Messages
3 hours ago
Hello @user_pxorg1, and thank you for sharing your experience here on our Xfinity Community forums.
I can understand how upsetting that interaction must have been, especially when you were reaching out for help managing a payment and felt blamed rather than supported. Being placed on an extended hold after requesting additional assistance would only add to that frustration.
Payment arrangements depend on the account’s eligibility and the options available at the time of the request. While our team does not directly process or manage payments, we can review the account and your concerns to help determine what options may be available and ensure your feedback about the interaction is documented appropriately.
Please send us a Direct Message* with your full name and complete service address, and we’ll be happy to take a closer look with you. 😀
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