Regular Visitor
•
6 Messages
Agent offered a great deal and then requested credit card info on chat. I refused!
Here's the transcript. I liked what he was offering, but I WILL NEVER give credit or debit card info by chat - even if, as he said, he would only see starred-out numbers. Sounds totally like a scam.
Good morning Georgerobert.
How can I help you today? You can say things like add a TV box or help with my Internet, or just select one of the options below to get started.

View latest bill $58.00
Okay, I'll put you in touch with an agent. What kind of issue do you need help with?
Sure, I have a couple options for you. I can connect you with a live chat agent, or I can have the next available agent call you at [Edited: "Personal Information"].
Which works best for you?
Got it. I'll put you in touch with a live agent now.
Live agent chat canceled
Good day ! thank you for contacting Xfinity support. My name is Zohaid , Who do I have the pleasure of assisting today?
Hi George, hope you and your family is doing well.
George, no worries I'll quickly go to your account and check the best plan for you.
You are most welcome.
Till then just wanted to know how much do you pay for your cell phone services?
George, what if your monthly bill will be $20 per month for 600 MBPS
currently you are getting 100 MBPS in $58
But there is an condition you have to switch your number into Xfinity then your monthly bill will be $15 for cell phone services.
So then also you will be saving the money.
The number also remain the same.
The Xfinity Cellular is very best to be honest. And also like to inform you that here also you will get the ACp and you will save the money as well.
Because you will get the bil for $20 and you will get the ACP for $30 that will keep you in plus only.
No your services will not get interrupted till you activate the new Xfinity Sim cards
In $15 you will get unlimited text and calling and 1gb internet
So please help me with the date of birth and SSN number for verification purpose it needed.
Thanks please stay connected I'll be back.
And I can get the free phone for you as well shall I get that
Samsung A 13 5g phone is totally free talk it.
With is I'm also giving and $200 prepaid Visa cards also.
It totally free are giving on porting you can use it anywhere.
Xfinity providing the offer.
No worries it an gift cards not an credit cards I can understand
Above $200 you can use it it will not work be assured,
yes it an kind of bonus nothing else.
There is no debt thing .
You can get the 5 free phone do you have any extra number?
OK.
Yes you can use it.
So please help me with the both phone number.
Oh that will be fine.
Now please help me the IMEI number of the current phone and Ipad.
Sure.
Ok
Thanks
Now please give me the cell phone number
Thanks
George I have setup all the thing, Now I need the cards details to add the billing details and as I add this you will get the approval if you approved then it will get added or else it will get removed.
Be rest assured this chat is highly protected.
It all depend on your approval.
I need your cards number cards expiry and cards CVV asking because to add the billing information as I add you will get the approval I you approve then this details will get saved and the order will complete else all get removed if you don't approve.
I can understand but only for the billing information to needed to be honest there is no kind of the misue and you can pay the bill all online. I would not ask it because it was mandate option that why asking and it all depend on your approval Please help me with the details.
George I'm sure on God it nothing missing your information
Sir all depend on your approval please be assured.
As you give that will be in get star masked only I have to copy that only.
I also can't see the details only star masked I will see please be assured you can keep this chat as well with you.
I'll give the chat reference number also with you.
You can keep this chat as an proof also.
I have done this many time please do not close the chat window.
George to be honest there is nothing scam and you will get the approval as well.
It all depend on your approval
Please understand
Thank you for contacting us. Please reach out with any additional questions you may have. Your feedback helps us know what’s working – and what’s not – so we can get better in the future. Please let us know your thoughts about your recent chat with 3 quick questions.
CCCassandra
Problem Solver
•
502 Messages
3 years ago
Hi @runbei ! Thank you for visiting the Xfinity Forums to let us know about this experience. I completely understand your concerns with providing your payment details through chat. With so many different scams out there, I'd be nervous about this as well!
Our team can definitely help with checking into this further as experts with the corporate office. Can you please send us a direct message with your first and last name and the service address to get started?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
user_6f3f26
Visitor
•
1 Message
3 years ago
me too. I got a big deal. the agent needs my SSN and DOB. I refused.
3
0
LojaRich
Visitor
•
1 Message
3 years ago
They're asking me for date of birth, credit card details (including CVV), Social Security Number and IMEI of my mobile devices. There's no way I can feel safe with Xfinity. Is this for real???
1
0