Xfinity Community Forum

Comcast was rock solid until 3-4 days ago and now it's, well, less so

A couple days ago our internet service was out for about 12 hours. The xfinity app reported the outage. When it was fixed I thought, oh great, now we'll return to the rock-solid connectivity we've enjoyed for 10-plus years. Sadly, the service hasn't really been fixed. We've had multiple outages dail

@tannebil Thanks. We're on day 2 with no outages so far. Yes, creative distraction as a cure for not really knowing what's happening or when it will end. In my case the outages gave me an excuse to use AT&T's tool to remove itself ("Carrier: ATT

I went from rock-solid for years to multiple outages and huge performance swings a few months ago but it went back to rock-solid when they lit up the next gen network. It was a long couple of months where I started looking seriously at fixed wireless

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Comcast was rock solid until 3-4 days ago and now it's, well, less so

A couple days ago our internet service was out for about 12 hours. The xfinity app reported the outage. When it was fixed I thought, oh great, now we'll return to the rock-solid connectivity we've enjoyed for 10-plus years. Sadly, the service hasn't really been fixed. We've had multiple outages dail

@SystemWANalyst Thank you. You are exactly right. It's been five days now and the disconnects occur reliably every day around 5 p.m. I want to support the techs. The service has been outstanding for 10+ years. But now all of a sudden the system goes

Comcast was rock solid until 3-4 days ago and now it's, well, less so

A couple days ago our internet service was out for about 12 hours. The xfinity app reported the outage. When it was fixed I thought, oh great, now we'll return to the rock-solid connectivity we've enjoyed for 10-plus years. Sadly, the service hasn't really been fixed. We've had multiple outages dail

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Comcast was rock solid until 3-4 days ago and now it's, well, less so

A couple days ago our internet service was out for about 12 hours. The xfinity app reported the outage. When it was fixed I thought, oh great, now we'll return to the rock-solid connectivity we've enjoyed for 10-plus years. Sadly, the service hasn't really been fixed. We've had multiple outages dail

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2

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Agent offered a great deal and then requested credit card info on chat. I refused!

Here's the transcript. I liked what he was offering, but I WILL NEVER give credit or debit card info by chat - even if, as he said, he would only see starred-out numbers. Sounds totally like a scam. Xfinity Assistant

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Agent offered a great deal and then requested credit card info on chat. I refused!

Here's the transcript. I liked what he was offering, but I WILL NEVER give credit or debit card info by chat - even if, as he said, he would only see starred-out numbers. Sounds totally like a scam. Xfinity Assistant

2.4K

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