After system update black screen on tv; no signal?

Xfinity did an automatic system update. Now the screen is black stuck on the last channel I was watching with the 3 dots just moving. Did a restart 3 times. Still black screen. All other tv boxes work and have pictures. TV is set to the correct channel.

Xfinity displays a message when I change the channel for another station "sorry we are having some trouble. We are working to fix this quickly". It's been several hrs now.

Do I need to come in and get a new TV box?

Responses

XfinityKassie

Official Employee

•

1.5K Messages

1 month ago

user_819gl0 Good morning! We appreciate you reaching out to our Community Forums Team regarding your TV box. I can see how this would be frustrating after an update. I'm happy to help get this cleared up. To clarify, when you did the restart, did you do it through the Xfinity App, or did you power cycle the box?

1

0

U

user_3fkel4

1 Message

there was an on screen message to start (or defer) a software update, and I elected to start the update

This reply has been converted into a post

9 days ago

0

Customer Service

user_819gl0

After system update black screen on tv; no signal?

Was this helpful?

XfinityKassie

user_3fkel4

New to the Community?