Owings's profile

Visitor

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3 Messages

Friday, August 23rd, 2024 12:48 AM

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After Comcast contractors dug up cables, the dug-up areas were covered with rocks/straw and hole left. When will this be fixed?

First weekend of August, Comcast contractors came to my property and dug up cables.  After their work was done, the ground was left with mounds of dirt, strewn rocks and one hole was left unfilled.  When will Comcast come back and level out to remove all the rocks, fill in the hole, and level the ground where they dug?

Address is [Edited: "Personal Information"]

After recent outdoor underground cable replacement was completed by Comcast-hired contractors, the grassy strips between sidewalks and streets were left with lots of dirt patches covered by straw and rocks.  This is unacceptable.  The rocks present risk of hazards for mowing, walking, parking, etc.  Along my street side sidewalk, between sidewalk and my property fence, in one place, one spot is a hole that was not filled and leveled out.  Many spots are raised area of dirt.  Rocks must be removed, dirt must fill in the hole, dirt mounds must be leveled out.  My house is a corner property where two streets intersect.  Along the sidewalk of both streets are sunken dirt areas, raised dirt areas, covered by rocks and straw.  My property was left with risks, hazards and damaged landscape.  Obviously, neither Comcast nor the Comcast hired contractors had very little respect for the appearance of what they left behind nor the hazards and risks of what they left behind.  I've been a loyal Comcast customer in the timeframe of 2004 through 2024.  My loyalty has suffered a blow.  I want Comcast and hired contractors to return to my property and do the improvements that I have identified in this message and soon so my loyalty as a Comcast customer can be restored.  I look forward to this.

Official Employee

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1.8K Messages

8 months ago

Hey @Owings, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent Xfinity service visit you encountered. I would be more than happy to offer my assistance looking into this further for you.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

Visitor

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3 Messages

I have received a message from XfinityDemetrius stating:

"I would be more than happy to offer my assistance looking into this further for you." on Thursday 8/22/24.

Since then, I have received no further communications as of Saturday 8/24/24.  

I need to know how Xfinity may define and act on a solution for restoring the condition of the property they dug up and left in poor condition:  1) hole near/under public sidewalk near my property's fence (a safety hazard), 2. mounds of dirt leaving ground unleveled (difficult to mow now), 3. lots of rocks and straw strewn over the dug up spots (difficult to mow and potentially unsafe when mowing). When will Xfinity send hired contractors back to my property to restore the condition of the dug up areas to how it was before the digging??  Each day now since my first posting on Thursday 8/22/24, I've been returning to this site to see if any response has been received.

Address is [Edited: "Personal Information"]

After recent outdoor underground cable replacement was completed by Comcast-hired contractors, the grassy strips between sidewalks and streets were left with lots of dirt patches covered by straw and rocks.  This is unacceptable.  The rocks present risk of hazards for mowing, walking, parking, etc.  Along my street side sidewalk, between sidewalk and my property fence, in one place, one spot is a hole that was not filled and leveled out.  Many spots are raised area of dirt.  Rocks must be removed, dirt must fill in the hole, dirt mounds must be leveled out.  My house is a corner property where two streets intersect.  Along the sidewalk of both streets are sunken dirt areas, raised dirt areas, covered by rocks and straw.  My property was left with risks, hazards and damaged landscape.  Obviously, neither Comcast nor the Comcast hired contractors had very little respect for the appearance of what they left behind nor the hazards and risks of what they left behind.  I've been a loyal Comcast customer in the timeframe of 2004 through 2024.  My loyalty has suffered a blow.  I want Comcast and hired contractors to return to my property and do the improvements that I have identified in this message and soon so my loyalty as a Comcast customer can be restored.  I look forward to this.

Visitor

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3 Messages

@XfinityDemitrius​ On 8/24/24 I was exchanging messages with XfinityGabriel and was given an open ticket number.  The message was an instruction for me to access the ticket to find out what the response to the ticket was.  And, with this message, no directions were given about how to find the page to access this ticket.  What needs to happen next?

Address is [Edited: "Personal Information"]

After recent outdoor underground cable replacement was completed by Comcast-hired contractors, the grassy strips between sidewalks and streets were left with lots of dirt patches covered by straw and rocks.  This is unacceptable.  The rocks present risk of hazards for mowing, walking, parking, etc.  Along my street side sidewalk, between sidewalk and my property fence, in one place, one spot is a hole that was not filled and leveled out.  Many spots are raised area of dirt.  Rocks must be removed, dirt must fill in the hole, dirt mounds must be leveled out.  My house is a corner property where two streets intersect.  Along the sidewalk of both streets are sunken dirt areas, raised dirt areas, covered by rocks and straw.  My property was left with risks, hazards and damaged landscape.  Obviously, neither Comcast nor the Comcast hired contractors had very little respect for the appearance of what they left behind nor the hazards and risks of what they left behind.  I've been a loyal Comcast customer in the timeframe of 2004 through 2024.  My loyalty has suffered a blow.  I want Comcast and hired contractors to return to my property and do the improvements that I have identified in this message and soon so my loyalty as a Comcast customer can be restored.  I look forward to this.

Official Employee

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1.4K Messages

@Owings I see that we are currently helping you through Direct Message. Just message us over there in regards to your issue. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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