mike1sc's profile

Contributor

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73 Messages

Wed, Aug 3, 2022 6:53 PM

After 15 years of decent internet, what happened in the past 60 days?

I have been a Comcast customer for over 15 years, or as Xfinity labels it, I am a "diamond" customer.  I have pretty much had the same service for that entire period of time, and while I have thought it was on the expensive side, I kept it primarily due to the internet.  Without notice, at about the end of May or first of June, my internet signal degraded.  Nothing wrong with any of my connections or my modem, and the $265.00 a month payment didn't change either.  Here's the rub, and it is a burning rub as well.  Xfinity reached out mid June and offered to upgrade my internet speed (to what it was for the previous 7 years) for an additional charge!  Are you kidding me?  You degrade my signal and then offer to return it for an additional charge?  That should be illegal, and at the very least that just stinks really bad.  This is a perfect example why people hate Comcast.  And you wonder why you are losing so many customers...this is the reason why.

If anyone has the nerve to respond to this post, please don't ask if all my cables are tight.  All of the basic things have been checked.  You degraded my signal...look there.

Official Employee

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329 Messages

4 months ago

This is certainly not the experience and situation that we want you to have when using our services @mike1sc. My peers and I would like to take a look into this with you and help turn this around. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

To send a direct message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
mike1sc

Contributor

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73 Messages

@XfinityJoshD​ That all sounds good but let me provide you with an update.  On September 22nd, I receive an automated message that I am at 90% of 1.2T of internet usage.  ONE DAY LATER, today, I get a message from Comcast that I have exceeded my 1.2T of internet usage.  ONE DAY! Then on the next line it offered unlimited usage fir an additional $30.00 a month.  Even though, and for good reason, I haven't trusted what Comcast says and does, I clicked on the $30.00 a month and after a few minutes of connecting to my account, it then tells me "sorry, that is currently unavailable." So let me get this straight, Xfinity says I have used the data, that they are charging me for additional data, but the $30.00 unlimited data that Xfinity loves to advertise is currently unavailable.  I'm sorry too, because that makes Xfinity/Comcast look very unethical.  So, I can get the data fine, and I don't believe I could use 10% of 1.2 terabyte of data in less than 24 hours.  Feel free to look at my account.  At this point and a little over 25 years, I have had enough.  

XfinityJay

Official Employee

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531 Messages

We've got your back here, @mike1sc. Let's meet in DM to get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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