Hey there, user_z2ulzl thanks for reaching out through Xfinity Forums. We would be happy to help with the aerial cable and get this resolved for you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
@XfinityJeniece I am a little bit confused about what you are trying to get me to do. I had an appointment for somebody to come and fix the hanging aerial cable. That did not happen. They were supposed to come Tuesday the 10th. That did not happen. All I’m requesting is somebody come out and tighten it up so that it doesn’t fall on us as we’re walking out to our cars. I don’t understand all this going back-and-forth drop-down menus, etc. etc. it’s a simple request. You didn’t come when it was scheduled. Please reschedule and let me know when you’re coming
Good afternoon @user_z2ulzl. We apologize for any confusion with the process here on our Forums page. In order to find out what happened to your appointment, and to schedule another one, we need to pull up your account information. Since this is a public space, we requested a Direct message which is private, so we can start the process of accessing your account. When you have a moment, give those previous steps a try. If you run into any further issues, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeniece
Official Employee
•
3.2K Messages
22 days ago
Hey there, user_z2ulzl thanks for reaching out through Xfinity Forums. We would be happy to help with the aerial cable and get this resolved for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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