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Cartertp
1st Topic

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1 Message

Wednesday, July 23rd, 2025

Address recognized as a business

I was trying to setup my Xfinity WiFi at the apartment I just moved into and whenever I try to change my location to my address and apartment number it says it’s recognized as a business address 

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Updated 

3 months ago

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EG

Expert

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114.1K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.4K Messages

3 months ago

 

Cartertp We are here and happy to take a look at your address. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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