Address Not Showing up in Availability Search

Hi, I'm moving into a new construction home soon. My home has the xfinity at the road (green box with xfinity logo on it with cable ran underground to my house) but when I search for my address in the availability search it is not coming up. I do have a few neighbors addresses on the same street that pop up when I search and have spoken with them and they have Xfinity service. Is it possible to get my address added to the search?