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user_6lauo6
1st Topic

1 Message

Tuesday, February 13th, 2024 4:41 AM

Closed

Address not recognized

Hello,

My new home is recently built and service address is not recognized by Xfinity.  I know that my neighborhood is having Xfinity and the address is surely detected by Xfinity service address search.  How do I get my new address registered in Xfinity database so I can request for the internet service?

Question

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Updated 

2 years ago

73

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

117.1K Messages

2 years ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityJamesC

Official Employee

 • 

2.8K Messages

2 years ago

Greetings, @user_6lauo6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your new address is not being recognized, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name and the address where you wanted to establish service, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

3

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mibrown1225

2 Messages

@XfinityJamesC​ Hello, I'm also moving to a new construction and it says the address is not recognized. Can you help me? I am not seeing a Direct Message option as described above. 

Thank you.

2 years ago

0

XfinityJeniece

Official Employee

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3.9K Messages

Hey there, mibrown1225, thanks for reaching out through Xfinity Forums regarding your address. We truly appreciate you choosing Xfinity as your service provider at your new location and congrats on your move! We would be happy to help with seeing if we service your location and get your address up and running. If you can please send us that Direct Message with your full name and the address.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityJeniece

Official Employee

 • 

3.9K Messages

 

Hey there, mibrown1225, thanks for reaching out through Xfinity Forums. We truly appreciate you choosing Xfinity as your service provider at your new location and congrats on your move! We would be happy to help with seeing if we service your location and get your address up and running once you move in. If you can please send us that Direct Message with your full name and the address.
 
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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