Visitor
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1 Message
Address change
I have a Xfinity prepaid modem I wish to reactivate. I haven’t used it in a year or so due to living arrangements so my account isn’t letting me do the move online. I need the address to be changed so I can refill my service
XfinityJeniece
Official Employee
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3.2K Messages
3 years ago
Hey there, thanks for reaching out through Xfinity Forums regarding starting your services back up. We are so excited you are wanting to join the family again, and we would love to have you. You would need to get in contact with our experts at the Xfinity Prepaid team in order to assist with getting you reconnected.
You can reach them through the website, xfinityprepaid.com and there you will have the option to chat with a Prepaid agent via SMS text link. You can also reach them at 1-855-75-PREPAID or 1-855-757-7372. However, we have been experiencing some issues with our 1800 numbers, so please be patient when reaching out. Let me know if you have any additional questions.
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