address block

*****UPDATE***** THE RAPID REVIEW TEAM AGENT WAS DAVID, said his name was ROY.  

Much like the other posts, I have similar issue.  Signed up, 7 days later cancelled on me, after 6-8hrs, explaining many times, and being humiliated at the retail store 4 different times (after being sent in by loyalty dept) I was treated like dirt, by someone in the block department, Roy I think it was.  

Roy said I could not provide documents, after he said a lease agreement, and or utility would work. He said the card I used to pay the deposit was connected to the old account.  Which is ironic, I had been through this several times.  When I separated, I moved to Galt, my ex moved his little brother in.  We had been separated for several years living 35 miles apart, we were married for 14 years, I am sure stuff will be connected, however, after being legally separated, my debt was mine, his was his.  I called and explained this, I was told I would get a call, I did not get a call, I called back and sales person told me the bill was my responsibility, and was in my name (the debt).  So I called my lawyer, who called my Ex's and asked what was going on...  Apparently my ex or his little brother called Xfinity, explained everything, set up some payment arrangement, THEN I GOT CALLED ON THREE WAY by comcast with ex or his brother on the line, confirming everything checked out and explained the situation, TOLD ME I WAS NOT RESPONSIBLE 100%.  

Well, I got a VM today from comcast BLOCK DEPT and it was not very polite, basically saying "you have an open ticket call us" and that's when Roy or Jim was incredibly rude, would not let me speak or explain.  Had he let me talk, he would have learned, like everyone else, my ex and I had a shared cash app account from business, part of the agreement was I would use the remaining balance to pay for moving, cleaning, expenses, there was $57 left in the account and I used it for the deposit.  I told the person that set up the account it was cash app and would not be used for the monthly payments, once the money was gone it would not have more put in.  So this Roy playing internet GOD, said that I cannot have internet at my home, since Xfinity is the only provider in the gated community.  Additionally new CA and Fed law say that everyone, no matter economic situation will have access to high speed internet, unless, ROY says you can't.  He treated, and spoke to me like I was garbage, and less than him. 

I would love for him to explain to my special needs daughter why she can't do her online support groups with her new friends from a Sutter Support group for special needs, and kids with down syndrome (cell phone does not have enough bandwidth, we've tried its blurry and cuts out).  And explain why my alarm cannot be hooked to the alarm company, or why I have to find child care so I can go sit in a coffee shop to use their internet and work.... this is no fault of my own.  But again, he would not hear me, we have a family member who retired as a President of a comm company that gave me a comcast persons email, and phone to contact, Rich Jennings is his name. But I assume all he can do is help with the customer service, I am not sure yet. 

I just think this wrong, and a bad way to treat people first of all, and second, no way to do business and keep a good name.  Nobody faults Xfinity for collecting debt, but the way you do it, and the way they treat people, assuming they are liable...it is unacceptable.  The problem is you guys are so big, there is nothing that can be done about it.  

*****UPDATE***** THE RAPID REVIEW TEAM AGENT WAS DAVID, said his name was ROY.