U

Visitor

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1 Message

Tuesday, July 20th, 2021 6:57 PM

Closed

Adding Paramount+

I've tried twice, two or so weeks apart to add Paramount+ streaming to my xfinity account.  I get the code on the TV screen, go to the website and plug it in.  Then it asks for my user name and password (xfinity presumably since I don't yet have a Paramount+ account) and it doesn't recognize my credentials.  Tried adding it with Amazon Prime Video, but low and behold it won't play on x-finity.  What am I missing?

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Gold Problem Solver

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7.9K Messages

3 years ago

You should sign up directly at Paramount+. Don't try to go through a 3rd party. This way, 100% of the money goes to Paramount, and you can use it on any device.

https://www.paramountplus.com

(edited)

New Poster

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3 Messages

3 years ago

Your suggestion, while appreciated, Doesn't work

Official Employee

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933 Messages

Hi there, thank you for reaching out. I know how important it is to add Paramount+.  I'm sorry to hear you're experiencing issues.  I know what it's like not having my own app working. It can be a nightmare! Rest assured you've reached the right place.  I would be happy to look into this for you and I'm happy you reached out to our Digital Care team. Can you private message me your address and name?

 

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Visitor

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2 Messages

@XfinityMikeB I finally was able to get to Paramount+ late last night. The ONLY reason I have it is for Inside the NFL. Once the football season is over, I'll drop it. I have no desire to watch things on my cell phone, iPad, or computer.

Visitor

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2 Messages

3 years ago

I can't help you because I'm having a similar problem trying to add Paramount+ on my box. You'd think they would allow you to simply select it on your TV and they would bill you, but that would be too simple. It says I can try it for a free trial, but when I get to the screen asking for my email and password it won't recognize them. The ONLY reason I'm trying to add Paramount+ is to get Inside the NFL which used to be on Showtime.

Gold Problem Solver

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7.9K Messages

3 years ago

Just go to https://www.paramountplus.com and sign up there.

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