Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered. I apologize, but we do not assist with the Now WiFi Pass which solely runs off our Xfinity Hotspot network. Adding a second device should be as easy as connecting to the hotspot and signing in with the account you created during purchase.
If you are experincing issues, I recommend locating the email receipt when you purchased the service and calling the Now WiFi Pass support team using the number provided. They are the dedicated team that supports that service.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_vlzv4s. I hope you're having a great Saturday, so far. Any plan for this weekend? I appreciate you reaching out to us via Forums to figure out how to add a second device to your WiFi Pass.
Please visit this link and follow the steps on how to add another device to your WiFi pass https://www.xfinity.com/support/articles/connecting-works-with-xfinity-home-device.
EG
Expert
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106.8K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.6K Messages
6 months ago
Hello, @user_vlzv4s. I hope you're having a great Saturday, so far. Any plan for this weekend? I appreciate you reaching out to us via Forums to figure out how to add a second device to your WiFi Pass.
Please visit this link and follow the steps on how to add another device to your WiFi pass https://www.xfinity.com/support/articles/connecting-works-with-xfinity-home-device.
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