U

Sunday, March 31st, 2024 11:58 PM

Add channel 1261

Can I get channel 1261  "Diamondbacks Baseball" in tucson with my existing popular package

Desc

Accepted Solution

1 Message

21 days ago

Did you get an answer to this? I had the same question and the agent told me I needed to upgrade my plan, which is a) not how it was last year and b) not being advertised as needing a premium subscription.

Official Employee

 • 

470 Messages

@user_7mbzrn, I would be happy to look into your options for obtaining access to the Diamondbacks games this season. Thank you for using the Community Forum page by the way. Are you trying to only gain access to Diamondback games in particular?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

@XfinityMarcus​ Yes I am trying to get Diamondbacks games in particular.  What I need to know is if I have to upgrade my service and set top box.  I do not have a smart TV. ??

3 Messages

OK so I finally got a chat salesperson online and they wanted to sell me a package that would increase my monthly fee from $160 to $280 just for cable TV. That is $120  per month to see one baseball team .  Streaming is only $19.95 per month if I buy a 60 buck Roku.  Someone has to do better or cable will cease to exist. For a disabled veteran this is the pits.

Official Employee

 • 

744 Messages

@user_0ro9kn We know that having an affordable bill that fits your budget is crucial, and our team wants to do all we can to help! Depending on the current TV boxes you have now, you may need to upgrade them. However, we'd be more than happy to confirm that for you and explore the best pricing available! If you were to send our team a direct message here using the steps above, we'll be able to make sure we go over the best options with you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

826 Messages

22 days ago

Thank you for reaching out to us here @user_0ro9kn. I will be happy to check on any channel options from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

forum icon

New to the Community?

Start Here