Garebear's profile

Regular Visitor

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3 Messages

Tue, Dec 1, 2020 8:00 AM

Add a 4K TV Box

I currently have one 4K TV with a main 4K DVR box. I also have one additional TV connected to a box. I am getting another 4K TV, and I can’t seem to find where to get another 4K box for my home. Basically, right now I have one main 4K DVR box and one secondary 4K box. I would like to end up with the one main 4K DVR box that I already have and 2 secondary 4K boxes. The hope is that I can get this additional box shipped and do a self install. Anyone know how I can do this?

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Accepted Solution

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Thanks for allowing us to help, @Garebear! If you need anything in the future, don't hesitate to contact us. We'd be more than happy to assist you, however, we can! Take care! 

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Official Employee

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369 Messages

6 m ago

@Garebear, Xfinity X1 and Flex customers can watch programs in 4K Ultra HD (UHD) and 4K UHD/High Dynamic Range (HDR). If you try to watch 4K programming but you don’t have the right TV Box, you’ll see an on-screen pop-up message letting you order a new TV Box right on your TV. You will only receive this message if their TV is 4K-capable and if their current TV Box is eligible for the swap. You can also visit any service center near you to swap the equipment. This link will provide you with the nearest location by simply typing in your address https://comca.st/3qvfCx9. We can also assist you through private message if you would prefer. Just reach out through private message and provide your first and last name, the name on the account if different and the account number and we will do all that we can to assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

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3 Messages

6 m ago

Thanks. I sent you a private message with some details

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