Unfortunately, I am also experiencing spikes in data usage. It is very unclear to me what to do or how to see details of where the data use is coming from. It has been going on for several months now. Our data use would tend to be somewhere around 500-600 GB per month. With no changes in our habits, we have been getting notified that we are coming close to (or exceeding) our data cap for at least the past 5-6 months. The strange part is that we will show around 700 GB one month (which is still unusually high for our household, but at least within reason compared to the norm). Then the next month, the data use seemingly skyrockets.
I am currently seeing that we have used 704 GB as of Dec 16, which is insane. I should also clarify that our common use has remained the same as always (video streaming, downloads, etc.). At the same time, I have also taken measures to pause activity on many devices that could consume a lot of data throughout this month. In reality, we should be seeing a reduction in data since, in that sense, our usage has gone down.
I am fairly technically savvy, so I have continuously attempted to take measures to keep data usage at bay. This also means that I find the lack of transparency of the Comcast hardware and metrics a bit frustrating. If anyone from Comcast can help with my account to allow us to see more realistic numbers (and to avoid showing overages that should not exist), I would highly appreciate it. Thank you!
... View more