Visitor
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1 Message
Acworth, GA Customer Service
I had a billing issue regarding an annual fee for Paramount+ streaming app via my Xfinity account. After spending 2.5 hours via online chat, the problem was not resolved. The next day I went to the Woodstock, GA store only to learn they were a franchise location and could not help. Was advised to go to a corporate store in Acworth 10 miles away. Upon arriving that store, LaJuana [Edited: Personal Information] was the Sales Consultant who I met with. LaJuana was able to resolve the billing issue in 15 minutes! She was very kind, professional and provided excellent customer service. If I have any other issues with Xfinity in the future, I will certainly go to this store for assistance. Thank you!
XfinityDemitrius
Official Employee
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2.2K Messages
4 hours ago
Hey @user_asev3i, Thank you for visiting our official Xfinity Forums Community support page. I am so glad to hear that LaJuana was able to help address all your concerns at one of our local Xfinity Stores. I will be sure to pass this feedback along through the proper channels so they may be recognized.
I would like to perform a full account review and ensure the Xfinity account is in the best possible position.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help review.
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