Frequent Visitor
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14 Messages
Acute Xfinity Data Spike
This does not seem to be an unusual problem. I've been reading the forums for two days and it is not often that I see a customer's data spike issue ever resolved by Xfinity. I'm over 70 years old, live alone, not a gamer, have two huge antennas on the roof of my house; one pointed at Milwaukee and the other at Chicago, and no equipment/device changes/additions or habit changes. I've been a customer for over 8 years and I have never been notified, via email, that I am at 75% of my data usage on the 15th of the month.Never have I even come close to exceeding my cap in an entire month. Now overnight, I am at 100% of my data limit and I used over 300 gig in one night? I streamed tv for approx 1.5 hours last night. That's the usage I have in an entire month most times. I am normally a 300-400 gig user per month. It will increase during certain televised bike races but again, I've never come close to my limit. I normally do not stream at all during the day. I use my OTA channels with my TIVO. I only stream a couple hours at night. What is going on? I'm reading all the comments that are similar in nature and I can only think that it is a way for Xfinity to gouge customers who use their own equipment and don't have an unlimited plan. There is an issue with Xfinity's data monitoring equipment and they don't seem to know or understand how to fix the situation for their customers?
XfinityDemitrius
Official Employee
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1.4K Messages
3 months ago
Hey @jlkd01, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the usage based billing on the Xfinity Internet service. I would be more than happy to offer my assistance looking into this further for you.
While we are unable to view what is using the data, we would like to provide a few helpful tips and tricks. With streaming, do you turn off your streaming devices? Leaving the device on may be using data in the background or continue playing which can go through a lot of data.
Would you also be able to verify that your network is secured along with a password for the wireless network? Changing and updating them may help remove any devices that should not be on the network get removed.
You can also track the Xfinity Internet usage from within the Xfinity App. It can take up to 24 hours to update, but can provide good information on the usage within the home.
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jlkd01
Frequent Visitor
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14 Messages
3 months ago
Hello Xfinity Demetrius. I can verify that my devices are turned off when I finish viewing. Since a Roku does not turn off...I unplug it every time I finish viewing. My network is very secure. I was a IT back in the day when I worked. I have the same devices/number of devices connected. I know each and every device that I connected to my network router. I have them all labeled. There is nothing unusual connected.
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