Visitor
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2 Messages
Activation
Hello Mobile Tech support,
I am porting "in my existing number to my new xfinity mobile".
After I completed the activation form, I swtiched ON my phone.
It still says "Connecting your service, with a moving bar". I wonder how long will it take to complete porting so that I can use my new number.
XfinityRay
Official Employee
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3.8K Messages
3 years ago
Hello, @user_e35f5c. Thanks for signing up for Xfinity Mobile! I had the same thing happen to me on Wednesday when I activated a new line in my home. I got stuck on step 3 and waited over 24 hours trying different things. I ended up having to speak with the Xfinity Mobile team and found the porting number that I entered had expired. They got things up and running a few minutes later for me. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1-888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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user_e35f5c
Visitor
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2 Messages
3 years ago
Hi @XfinityRay thank you for detailed reply. I will call or text xfinity. However, When In the apartment where I live, I guess Cellular tower seems not close to me, hence the cellular bar(in the top right corner of phone) is empty, only I see blank Wifi bar
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user_5e81cb
Visitor
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1 Message
3 years ago
Hello Mobile Support,
I have a galaxy fold. Had to get a replacement through Assurant. Long story short, I need help with help with replacing my old device on my existing line and activating the replacement. I got the phone in the mail yesterday, tried activating it on my own to no avail. I went to the store located in Greenacres, FL today and was told to come back tomorrow because he couldn't do it. I earlier tonight, chatted with representative Rohit, who told me that I had to contact Assurant in order to activate my phone. He lied. Assurant has it on their home page to contact Xfinity with activation. I really don't appreciate them having me going back and forth. Can someone please assist me with activating my phone? Thank you.
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