Activation peacock

I've been trying to activate the Peacock membership that Xfinity gave me for months, and I keep getting an error! Xfinity sends me to talk to Peacock, and Peacock sends me back to Xfinity.

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XfinityMartyR

Official Employee

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3.3K Messages

2 hours ago

user_ibsjzb We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. What error are you getting when you go to activate your Peacock Premium offer?

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user_ibsjzb

Visitor

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5 Messages

https://bp.fortumo.eu/error/

Sorry, there was an error.

Please, try again later.

I've tried everything, I've tried several browsers in incognito mode and it still doesn't work

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2 hours ago

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XfinityJeniece

Official Employee

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4K Messages

Thanks for confirming, @user_ibsjzb. Have you already tried these steps? https://www.xfinity.com/support/articles/peacock-premium-offers

I am an Official Xfinity Employee.
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1 hour ago

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user_ibsjzb

Visitor

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5 Messages

Yes! I have tried many times

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41 minutes ago

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XfinityJeniece

Official Employee

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4K Messages

I appreciate those details, @user_ibsjzb. Are you seeing that there is an activation button?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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28 minutes ago

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user_ibsjzb

Visitor

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5 Messages

Yes! When I press it, it redirects me and that's when the error occurs.

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6 minutes ago

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Customer Service

user_ibsjzb

Activation peacock

XfinityMartyR

user_ibsjzb

XfinityJeniece

user_ibsjzb

XfinityJeniece

user_ibsjzb

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