Visitor
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1 Message
Activating printer, alexa decices
Neiyther my printer or my alexa devices can be activated - they report they cannot find my xfinity wireless access. I enter the password but nothing happens.
Visitor
•
1 Message
Neiyther my printer or my alexa devices can be activated - they report they cannot find my xfinity wireless access. I enter the password but nothing happens.
XfinityDemitrius
Official Employee
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1.9K Messages
1 month ago
Hey @user_c8aa1i, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your smart devices and connecting them to the wireless network. I would be more than happy to offer my assistance looking into this further for you.
Are you other wireless devices able to connect to your In-Home Network without issue? Can you provide additional information about the wireless network such as using an Xfinity Gateway rental or owned personal router, if your networks are split or band steering enabled, if other devices are able to successfully connect to the network and more? We hope to hear from you soon.
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