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Saturday, January 18th, 2025 9:31 PM

Activate Peacock

I am unable to activate Peacock through my Xfinity account. I spend hours last night on a chat through my account which did not help. Three different people and they are still not able to help/understand my issue. They all kept asking the same questions and giving me the same instructions. The step I got stuck on was the step that said to click on the activate button. I told them multiple times this button is not on my screen. I try it on my computer (edge and chrome) and on my phone. No such button was there. The last person said they were activating it on their end and to wait an hour and try again. The next morning is still not working. What do I have to do to get Peacock working for free since it is something that is rolled into my bill. I can't even use the tags on this form as it causes an error and breaks the site and I have to re log in.

Official Employee

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2.5K Messages

3 months ago

We’re really sorry for the frustration and time this has taken. It sounds like you’ve gone above and beyond trying to activate Peacock, and we completely understand how discouraging it is to keep running into the same issue without resolution.  We’re here to make sure you get access to Peacock as part of your plan. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

6 Messages

I'm not able to start a direct message. I'm logged in and do not see what you are talking about. I'm on https://www.xfinify.com/auth. There is no bell at the top right. I see at the top right the following: search, find a store, cart, and account. The only type of chat I can open is with Xfinity Assistant. That is what I used last time. 

Official Employee

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2.5K Messages

 

user_4acjsb Are you using a mobile device? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 Messages

Either one there is no bell or direct message. It's just that assistant. At least here I can send you a screenshot showing there is no activation button or bell. See below.

6 Messages

Even in the app there is no bell.

Official Employee

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2.5K Messages

@user_4acjsb I am not referring to using the Xfinity app to send us a message. You will need to send us a message via the forum website. Please go to your original post comment: https://comca.st/40pQ9Id and you should see a blue circle hovering over your screen with a small envelope with a plus sign. Do you see that? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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