Visitor

 • 

2 Messages

Thursday, March 5th, 2026 9:21 PM

Activate new watch

I had started the process of activation for the new smartwatch but when it said it was starting a new phone number I thought that was wrong because I assumed it would be linked to my daughter's phone, now I'm not sure how to move forward with activation.

Oldest First
Selected Oldest First

Official Employee

 • 

3.8K Messages

10 hours ago

Hey there, @user_pkouud, thanks for reaching out through Xfinity Forums regarding your watch activation. It would be listed under its own number. Here is a link with the activation details: https://www.xfinity.com/support/articles/how-to-activate-apple-watch. Let us know if this helps! 

 

Visitor

 • 

2 Messages

@XfinityJeniece​ the watch says to see phone to see my phone to complete setup but there's nothing on my phone to complete the setup

Official Employee

 • 

3.8K Messages

 

user_pkouud Thanks for confirming! What brand of watch are you trying to activate? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here